Customer Testimonials
We are thrilled with our new car, and the whole experience we had with Caleb Smith as our salesman. Everyone was knowledgeable and helpful in every step of the process. Thank you!
Highly recommend! Salesman Adam Capps was phenomenal. We drove up from Tennessee to Pick up a truck that he and I spoke the day before about and he was super easy to talk to and work with and was very responsive. When we got there we found out the truck had a brake issue. They offered to fix it themselves while we there but we had driven 3 hours to get there and were ready to go home. They put on the we owe sheet that they would pay for the rotors to be turned. I had the brakes serviced where ...
Most of everything was done over the phone. When I went to the dealership they were all very professional! All I had to do was drive the vehicle to make sure it met my expectations and sign papers! my salesman was exceptional!
Great dealership with great service and people. Very helpful and make sure that you are happy with your choice.
I just wanted to say, thank you all! We’ve had tons of bumps in the road, but your staff was the best at helping us with a better outcome. I will say Don Franklin really does help their customers and sticks to their word. Huge thank you for our new and improved car! Huge shout out to Dan, Jason, and Jordan! All our cars and families cars are from this location and I don’t ever see that changing!❤️
I couldn’t be more thankful for the experiences I have had with Don Franklin in Columbia! When I decided what I wanted, Adam found the perfect fit just for me. I am so thankful for him and the other staff who went out of there way to get me the best deal possible and the exact vehicle I wanted! I couldn’t be more pleased with their service and with my Chevy Colorado!
Excellent service from every department in the dealership. “Every” vehicle my family has purchased since 1987 has been from Don Franklin Ford Columbia KY. This dealership takes care of it’s customers and works to maintain your trust and loyalty. Go to Don Franklin Columbia for your next vehicle.
Very helpful staff. Would recommend
Friendly Professionals taking care of business.
Fast Friendly Service!! Even Squeezed Me In On An Emergency Service!! Not To Mention Made Things Right When I Was Having Issues With My First Car! Special Thanks To Dan Franklin and Caleb Smith Located At Don Franklin Ford In Columbia!!!
Fast friendly service, keeps you informed about your vehicle while it’s being serviced.
Awesome people to deal with !! Caleb was our salesman from the Columbia KY lot . Caleb and his team went above and beyond to help us get in a new explore!! I would highly recommend dealing with don Franklin especially the one in Columbia Ky and ask for Caleb . The also have a awesome finance manager that will do everything he can to help you . Thanks again!!
Very good people to deal with Adam Capps is a very good salesman and Mark Shelton is working for Franklins now he is a great person . We have been trading with Franklins for years They are all great people
Great Service. Great Honest People.
I had an awesome experience trading with Don Franklin ford in Columbia, ky. My sales person, Ross, was helpful, very knowledgeable and courteous. Thanks for helping me find the perfect F150 for me. Ltaylor
I had a great experience with Don Franklin Ford of Columbia, Adam was very nice and more than willing to help with any questions I had while making my purchase and even after. Highly recommended!!
Friendly sales associates who are willing to answer all questions. My family has purchased 3 vehicles from Don Franklin in the past year due to customer service, selection of products, free home delivery, and quality of products! Service department picks my car up while I’m at work and returns it before the end of my work day. Oil changes, tire rotation, and normal vehicle maintenance couldn’t be any easier.
Good quality products and great service too!
Always help me out even on a Sunday before
Ross at Don Franklin was great to work with. He helped find us the perfect expedition. We highly recommend Don Franklin Ford.
They are so helpful and kind from the showroom to the service department
As a female, I love the respectful and equal treatment that I've received when having my vehicle serviced at Don Franklin. I've always felt listened to, comfortable and confident when communicating and working with the staff at Don Franklin. They've always went above and beyond to take care of the vehicle problems. I'm a customer for life as long as the ownership and management stays the same. Very grateful to have the mindset of peace when dealing with the staff at Don Franklin for automotive purchases and services.
Enjoyed working with all the team at Don Franklin Ford from the beginning of the purchase to having the car in service. Everybody was friendly courteous and willing to answer and solve all your questions!!
Great service and great people tell them what your looking for and price and they will work with you!! Our families favorite place to get a great quality vechile James gerald is the best at the Columbia Ky location
Very pleasant to deal with. Adam Capps went out of his way to help us. We like our 2022 Ford Explorer. Finally a vehicle with enough room to accomodate a 6'4" person!
Purchased my first vehicle last Friday and couldn’t be more pleased. The service provided by my salesman, Ross, was hands down the best salesperson I’ve ever worked with. Will definitely be recommending them to all my friends and family!
We recently traded for a used vehicle here and feel like we got a good deal - both in terms of price on the vehicle and the trade-in. Good folks to deal with.
Highly recommend this dealership!!! They were not pushy gave us plenty of time to think it over and make up our minds. Adam and Jason made this an excellent experience. The second vehicle I’ve bought I’ll be back for another in the future!
Friendly people and they will treat you right.
Best and most helpful sales staff, James & Adam will help you any way they can.
We’ve done business there for our last two vehicles. James Gearlds is there to serve and help you any way he can. He’s the best.
Professional, knowledgeable, good to deal with.
Had an issue with my 2015 F-150 and it was repaired professionally and quickly. I’m loving my truck again !!!
James Gearlds always treated my family and I with the best service anybody could ask for and we will continue to do business with him đź‘Ť
Great Place to do business! Go above and beyond to make sure your experience is painless.
Staff is always very nice and professional and they get the job done quick!
I purchased a brand new Ford Escape from don franklin for my growing family! They were so helpful and understanding and did everything they could do to help me ! Adam Capps was my sales rep! He’s so polite and knowledgeable about the vehicles sold there on the lot. 10 out of 5 stars recommended! My husband will be seeking interest in a new vehicle there soon!
I worked with Ross Schambon directly and Dan Franklin indirectly to buy a GT350R out of state. Ross was very responsive, likeable, timely and willing to communicate meaningfully via email and text. Unlike some dealerships I had to opt out of communications from, Ross was succinct and to the point. I did not get passed around to numerous sales people who never responded to direct questions and offers. I appreciated that. I also got what I think is a very good deal on the highly sought after GT350R. While some dealers act like these cars are worth a 10...
Great Staff. Willing to work with you to get you in the car you and your family want. Honestly, try before going to a lower quality lot. You'll be surprised.
I am from Cincinnati. I called the dealership this morning explaining that I had a flat tire. The gentleman that I spoke to said to be there at 7:30 and they would take care of me. They did! They took me right in and fixed my tire! I’ve never experienced such kind and friendly service! Thank you!
Best experience ever, thank you Don for everything! Highly recommend this dealership if you need a new vehicle! such nice people! Looking forward to seeing you all in future for service! Kayte & Don
Don was very helpful, answered all of our questions and made the car buying experience fun not stressful. Thank you so much!
The service is excellent and willing to deal with you. They do not force you to make a decision or push you into something you don’t want. A great family owned business that values customer satisfaction.
Awesome dealership to buy from. Don Franklin Ford staff are friendly and courteous. This is the Second Ford I have purchased from them. Would recommend them highly!
Just want to thank Adam Capps for finding us the truck we were really wanting ! Adam was very polite and helpful to us ! We love our Nissan Frontier! Thanks again Adam !!
The guys there are great will do whatever it takes to help you find and get the vehicle you want
Good people to work with when buying a newcar.
Great experience. Tommy Stearns was very helpful and got us in the vehicle we wanted. Thanks Tommy for all your help.
Tommy the salesman at Don Franklin Ford in Columbia went above and beyond selling this car. The finance department works deligently to get you fianced.
just traded our Traverse for a 2018 Grand Caravan. Donald and Jason both worked super hard getting us the deal we wanted and needed! these are the people to see!
I had a really good experience at Don Franklin. I’m new in this country and had to wait for my SSN number. I found a car I really like and Don Franklin hold that car until I got my social. The service was perfect. Thanks again. And a special thanks to Adam!
We went to look for the car on their lot as there were no pictures posted on line yet. The salesman was very nice, told us where the car was, got the keys, let us look the car over. We were not ready to buy that night. Went back three days later to buy the car. The salesman who had helped us earlier was busy with another customer and asked another salesman to help us. This young man let us take the car for a test drive and explained more of the features. We were able to negotiate a fair ...
On time, friendly got the job done in a timely manner they also have a great staff just like family, I'll go back!! Great place to get coffee
Found a specific trim used Ford Transit van that I had been searching for months. Found one at Don Franklin via AutoTrader and CarGuru. Was a bit hesitant to commit, because the vehicle just arrived and there weren’t any pictures posted yet. Sales consultant Tommy Stearns immediately texted me photos that he personally took and a precise vehicle history. That’s all I needed to make the long trip from PA! Tommy arranged for a colleague Bobby to pick me up at Louisville Airport and drive me the remaining two hours to the shop. Paperwork was fast and easy. ...
As always the guys in the service department are top notch!! Larry & Garnett have taken care of my vehicles for many years and I always know the job was done right!!
Excellent experience! Don and everyone was great to work with and took extra care good of me! Absolutely love my Rogue!
Service/Parts department employees at Don Franklin Ford took the time to explain the car problems and costs involved as well as working with our schedule so we were not inconvenienced.
Friendly and Great service. Never had a problem with there service at any of there dealerships. highly recommended
had it less than I week great so far every body was real friendly at the dealership the salesman john Roy was very helpful and very friendly would do business with him again .
They had a nice gentleman waiting for me ,drove me to the dealer, car was sitting out front all shiny and ready to go. Owner,( Don ),was there and was very pleasant. All my contacts with the salesman were answered promptly and to my satisfaction. Great place to do business, only wish they were closer!!!!
Always great customer service at Don Franklin Ford. The employees in service are very professional and take good care of our Explorer
Had the pleasure of speaking with tommy a few weeks ago. During out initial phone call. He treated me with the upmost respect. Even tho I wasn’t ready to buy at that time. I was made aware if I needed anything to contact him ASAP. He would take care of it. I really respect people like him. Thanks tommy.
I had been shopping around for awhile looking for the right deal on the right truck and Tommy Stearns was able to help me find the right truck and the right deal. He was a very professional and helpful sales associate who was determined to help me, but yet not pushy like many in the automotive sales business. He helped to make a deal and make the buying process quick, easy, and very accommodating to my schedule. Dealing with Don Franklin Ford was by far the best experience I have had while purchasing a vehicle. Needless to say they have ...
I have been getting my oil changed and tires rotated since I bought my truck paying 39.95 The last time the price was almost double and no one bothered to tell me before work was done. Was told I needed a coupon for lower price . I was not happy.I have always Been pleased with the service but this price change was very disappointing.Also I was to have 2 warranty issues taken care of and they only did one. I drive 40 miles and wanted both issues taken care of at the same time.
There are truly no words to describe this dealership and the Franklin family. They will go above and beyond to help you get a new vehicle. I wouldn't ever think of doing business with any other dealerships. They have been too good to my family. The customer service is phenomenal and the compassion expressed toward us and our situation makes my heart smile. I pray God continues to Bless and Keep this family, their dealerships and all of their employees covered by His Blood. May He protect them from hurt, harm and danger. Amen. God is Good. His Mighty ...
very good experience working with Adam in Columbia. It was our first purchase using this dealership and we would use again .
For over 20 years our families have felt that the employees and owners of the Ford dealership in Columbia Kentucky are trustworthy and a very dependable group of workers.
Great people to do business with.
I was beyond impressed with the customer service that I received. This was my 2nd new vehicle purchase from Don Franklin Ford. They worked very hard to make sure that I was informed and very well taken care of! Thanks guys!
Was looking for a nice used car for my mother who is 83 and found a 2003 Chevy Malibu with 94 thousands miles on it from Don Franklin Ford.The sales person I talked to was Adam Capps and he was so help full.I didn't want to buy a fairly new one because my mother will not be able to drive but for another year or two at the most.The dealer ship told me this car was taken care of and they sent me pictures of it and I was really pleased.Anyway they checked out the car for me ...
They were very helpful finding us available financing. Then found us a car we could afford. Since we were without a car they came and picked us up. It was a great experience.
Truck was in for recall related work (door latches). Turn around time was excellent! The staff had forewarned me to allow up to 4 hours for the work...was out in an hour and a half!
I purchase my vehicles here and have always been treated fair.
I highly recommend Don Franklin Ford in Columbia. Great service and very friendly atmosphere.
It’s a great family own company!!! Couldn’t ask for any better of a person then Dan one of the owners. He seems to be willing to help you anytime he can.
I like that they haven't spent huge amounts of money on buildings allowing them to give you a good price. I bought my Truck online and had a quote before I arrived so I didn't get to know the sales staff. But they seemed friendly. The service department is very efficient. This is now my Ford dealership.
I drove from Thomasville GA to Columbia, KY to buy a new truck and received excellent customer service from Don before, during and after the sale. It was well worth the trip and I highly recommend Don Franklin Ford.
I didn’t want to buy a new car. I remember the process as long and tedious, sales persons pushy, but my experience With John Roy ( my sales rep) and Don Franklin Ford in Columbia Ky were simple , easy and fast, and I drove my new car home. Thanks John for making this transaction so easy.
I’ve always had a positive experience with purchases and the service department.
Good selection of cars and trucks - 100's available from all Franklin locations. Helpful and knowledgeable staff. We've bought new and used vehicles here before and we'll be back.
As always Franklin Ford has delivered great salesperson to make my purchase of my King Ranch very satisfactory. Adam Capps is great very helpful, purchase was enjoyable!!
Honest and very friendly sales staff at the Columbia location. Fair value on trades. We would definitely return again!
I purchased my used Ram a couple weeks ago and wanted to wait until an issue with the truck was resolved before posting a review. That's when you really see what a dealership is made of, after the sale. Tommy Stearns was FANTASTIC. I have bought more than my share of vehicles over the years and he is hands down my favorite salesman I have worked with. He was quick to reply with texts, sent me tons of pictures of the truck and gave me a honest opinion on the condition of the truck. It was exactly as described ...
friendly staff very helpful
Have now purchased 2 vehicles and have been treated well both times!
They have been the best with fixing what has been wrong after I bought it took it home found the fog lights didn’t work fixed it .. I would tell anyone to go there there supper people
We had a great experience working with James (the bald guy) Gerald at Don Franklin in Columbia! Called about a used vehicle I had seen online. He jumped on his cell and walked out to the lot to look it over while I was on the phone. Drove down the next day to look at it. James was absolutely amazing! Was very courteous and knowledgable about the vehicle and financing options. So happy we made the drive to Columbia to work with him! Couldn't be more pleased about my purchase. Thank you James and Don Franklin!
Very helpful an honest. Adam went online to find us just what I was looking . Was really going to just look that day but he found us a great deal! So I came home with a new vehicle. Very pleased with service an would go back again
We have always been taken very good care of. Will continue to do business with them for their sales and service
Don Walbert made it easy to get in the vehicle we were searching for. Great car, great deal, great people to work with. Car salesmen have never been one of my wife’s favorite people. Don Franklin Ford in Columbia may have changed that. Thanks so much guys!
Our Ford 250 blew a turbo hose on the parkway headed to vacation. We were pulling a 35 ft camper. The service department gave us turn by turn directions to help us get to the lot with our camper. The service clerk was very friendly and connected us with the Service Manager Larry. He was fantastic and his staff fixed our truck and had us back on the road in no time! Larry even came back out to help us with best way to leave the parking lot and to get back on the road. We are so appreciative to the staff ...
Friendly and informative but not pushy. Mr. Stearns was a pleasure to work with. They corrected an issue quickly and we love our new vehicle.
First time doing business with Don Franklin Ford enjoyed the experience. We had a very helpful and knowledgeable sales person Virginia Johnson thanks for all your help. All the staff was nice,friendly and helpful. Would highly recommend giving Don Franklin a try for your new or used vehicle.
We found this car on the internet and knew nothing of the dealership beforehand. When we arrived, the car was up front, clean and ready to go. Our salesman was extremely friendly, knowledgeable, helpful, and efficient. We were impressed with the whole experience--relaxed--did not have the air of tension or pressure so often found when making a new car purchase. We have already recommended this dealership, and we will continue to do so.
Friendly reliable service. Just bought a 2016 Chevy Cruze today and could not be any happier with the service I received. The only downside is that there were 2 lug nut covers missing and I did not realize it until I had already left the dealership. I will need to call back in the morning to get that resolved. But I highly recommend Don Franklin Ford for all of your vehicle needs.
Great buying experience at Don Franklin Ford in Columbia. Billy was great to work with...no pressure, knowledgeable, and honored our requests. Highly recommend this dealership to anyone looking for a vehicle! Steve & Lynn
I think they are the best people to have to work on your vehicle
Tommy stearns is the best!!! I just bought my 2015 Nissan rogue and I absolutely luv it!!! great service from these guys!! Thank u guys so so much!!! I highly recommend Tommy!! He went above and beyond to get me what I wanted!!!
I just purchased a near new 2017 Buick Lacrosse from this dealership and they were very easy to work with made buying a new car a great experience. Highly recommended
Have had great service and sales we would recommend them to everyone. Especially John he was great to work with. Thanks John for all you’ve helped with.