I worked with Ross Schambon directly and Dan Franklin indirectly to buy a GT350R out of state. Ross was very responsive, likeable, timely and willing to communicate meaningfully via email and text. Unlike some dealerships I had to opt out of communications from, Ross was succinct and to the point. I did not get passed around to numerous sales people who never responded to direct questions and offers. I appreciated that. I also got what I think is a very good deal on the highly sought after GT350R. While some dealers act like these cars are worth a 10-20k markup, this dealership and Dan were realistic. Look Ross up if you want a pleasant buying experience.

The service is excellent and willing to deal with you. They do not force you to make a decision or push you into something you don’t want. A great family owned business that values customer satisfaction.

Awesome dealership to buy from. Don Franklin Ford staff are friendly and courteous. This is the Second Ford I have purchased from them. Would recommend them highly!

Tommy the salesman at Don Franklin Ford in Columbia went above and beyond selling this car. The finance department works deligently to get you fianced.

I had a really good experience at Don Franklin. I’m new in this country and had to wait for my SSN number. I found a car I really like and Don Franklin hold that car until I got my social. The service was perfect. Thanks again. And a special thanks to Adam!

We went to look for the car on their lot as there were no pictures posted on line yet. The salesman was very nice, told us where the car was, got the keys, let us look the car over. We were not ready to buy that night. Went back three days later to buy the car. The salesman who had helped us earlier was busy with another customer and asked another salesman to help us. This young man let us take the car for a test drive and explained more of the features. We were able to negotiate a fair price and all paper work was done in less than an hour. One of the easiest cars we have ever purchased. Everyone we dealt with was nice, not pushy, and very professional.

On time, friendly got the job done in a timely manner they also have a great staff just like family, I'll go back!! Great place to get coffee

Found a specific trim used Ford Transit van that I had been searching for months. Found one at Don Franklin via AutoTrader and CarGuru. Was a bit hesitant to commit, because the vehicle just arrived and there weren’t any pictures posted yet. Sales consultant Tommy Stearns immediately texted me photos that he personally took and a precise vehicle history. That’s all I needed to make the long trip from PA! Tommy arranged for a colleague Bobby to pick me up at Louisville Airport and drive me the remaining two hours to the shop. Paperwork was fast and easy. I happily drove the 8 hours home. Thanks guys!

Service/Parts department employees at Don Franklin Ford took the time to explain the car problems and costs involved as well as working with our schedule so we were not inconvenienced.

had it less than I week great so far every body was real friendly at the dealership the salesman john Roy was very helpful and very friendly would do business with him again .

For over 20 years our families have felt that the employees and owners of the Ford dealership in Columbia Kentucky are trustworthy and a very dependable group of workers.

Was looking for a nice used car for my mother who is 83 and found a 2003 Chevy Malibu with 94 thousands miles on it from Don Franklin Ford.The sales person I talked to was Adam Capps and he was so help full.I didn't want to buy a fairly new one because my mother will not be able to drive but for another year or two at the most.The dealer ship told me this car was taken care of and they sent me pictures of it and I was really pleased.Anyway they checked out the car for me because I wanted a safe car for my mother and the dealership checked it from front to back and replaced with new parts if they found something wrong.I was so pleased with Don Franklin Ford and the sales person Adam.Got a real nice and safe car for my mother at a very fair price.Would highly recommend to anyone to check with them first.THANK YOU-Don Franklin Ford and Adam Capps.--Mr,Ron Bishop-1/9/2019.

Truck was in for recall related work (door latches). Turn around time was excellent! The staff had forewarned me to allow up to 4 hours for the work...was out in an hour and a half!

I drove from Thomasville GA to Columbia, KY to buy a new truck and received excellent customer service from Don before, during and after the sale. It was well worth the trip and I highly recommend Don Franklin Ford.

I didn’t want to buy a new car. I remember the process as long and tedious, sales persons pushy, but my experience With John Roy ( my sales rep) and Don Franklin Ford in Columbia Ky were simple , easy and fast, and I drove my new car home. Thanks John for making this transaction so easy.

Good selection of cars and trucks - 100's available from all Franklin locations. Helpful and knowledgeable staff. We've bought new and used vehicles here before and we'll be back.

As always Franklin Ford has delivered great salesperson to make my purchase of my King Ranch very satisfactory. Adam Capps is great very helpful, purchase was enjoyable!!

We had a great experience working with James (the bald guy) Gerald at Don Franklin in Columbia! Called about a used vehicle I had seen online. He jumped on his cell and walked out to the lot to look it over while I was on the phone. Drove down the next day to look at it. James was absolutely amazing! Was very courteous and knowledgable about the vehicle and financing options. So happy we made the drive to Columbia to work with him! Couldn't be more pleased about my purchase. Thank you James and Don Franklin!

Don Walbert made it easy to get in the vehicle we were searching for. Great car, great deal, great people to work with. Car salesmen have never been one of my wife’s favorite people. Don Franklin Ford in Columbia may have changed that. Thanks so much guys!

Friendly and informative but not pushy. Mr. Stearns was a pleasure to work with. They corrected an issue quickly and we love our new vehicle.

We found this car on the internet and knew nothing of the dealership beforehand. When we arrived, the car was up front, clean and ready to go. Our salesman was extremely friendly, knowledgeable, helpful, and efficient. We were impressed with the whole experience--relaxed--did not have the air of tension or pressure so often found when making a new car purchase. We have already recommended this dealership, and we will continue to do so.

Great buying experience at Don Franklin Ford in Columbia. Billy was great to work with...no pressure, knowledgeable, and honored our requests. Highly recommend this dealership to anyone looking for a vehicle! Steve & Lynn

I just purchased a near new 2017 Buick Lacrosse from this dealership and they were very easy to work with made buying a new car a great experience. Highly recommended

Have had great service and sales we would recommend them to everyone. Especially John he was great to work with. Thanks John for all you’ve helped with.

so far best dealership I've dealt with. Bought several cars from this dealership. They always treat you like family. I've bought from other places but never treated anywhere near as well as this dealer. they sell Ford, GM and Nissan, and always the best selection in KY. Service is outstanding, and the owners and staff go out of their way to accomodate all their customers. They meet your needs and then some. 5-Star dealer!! A+++++