Service Department is just not good. In my experience, they will do only the minimum. Tell you something is checked but not check it. The customer must specifically ask for recall work or service bulletin work as the Service Department will not check to see if there as outstanding issues for your vehicle that you bought from them. You must verify on the work order what has been done as the Service writers don't actually check anything. And, never make an appointment close to lunchtime as all the techs be out and you have to wait to find out if something was actually done. Just a total I don't care attitude with zero evidence they want to get any better.

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We are thrilled with our new car, and the whole experience we had with Caleb Smith as our salesman. Everyone was knowledgeable and helpful in every step of the process. Thank you!

Highly recommend! Salesman Adam Capps was phenomenal. We drove up from Tennessee to Pick up a truck that he and I spoke the day before about and he was super easy to talk to and work with and was very responsive. When we got there we found out the truck had a brake issue. They offered to fix it themselves while we there but we had driven 3 hours to get there and were ready to go home. They put on the we owe sheet that they would pay for the rotors to be turned. I had the brakes serviced where I live in Tennessee and they replaced the brakes instead of only turning the rotors. I sent the invoice to Don Franklin Ford’s finance manager, Lance Wade, and the next day they had mailed me a check For the full amount to replace the brakes when they had only committed to turning the rotors. In my opinion they went over and above what they were obligated to do to make sure I was satisfied. I will probably give them a whack when we look at getting our next vehicle even though they are 3 hours away from me. When a dealership treats their customers as well as they did me, it’s sometimes worth the drive to get quality service.

Most of everything was done over the phone. When I went to the dealership they were all very professional! All I had to do was drive the vehicle to make sure it met my expectations and sign papers! my salesman was exceptional!

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Great dealership with great service and people. Very helpful and make sure that you are happy with your choice.

I just wanted to say, thank you all! We’ve had tons of bumps in the road, but your staff was the best at helping us with a better outcome. I will say Don Franklin really does help their customers and sticks to their word. Huge thank you for our new and improved car! Huge shout out to Dan, Jason, and Jordan! All our cars and families cars are from this location and I don’t ever see that changing!❤️

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I couldn’t be more thankful for the experiences I have had with Don Franklin in Columbia! When I decided what I wanted, Adam found the perfect fit just for me. I am so thankful for him and the other staff who went out of there way to get me the best deal possible and the exact vehicle I wanted! I couldn’t be more pleased with their service and with my Chevy Colorado!

Excellent service from every department in the dealership. “Every” vehicle my family has purchased since 1987 has been from Don Franklin Ford Columbia KY. This dealership takes care of it’s customers and works to maintain your trust and loyalty. Go to Don Franklin Columbia for your next vehicle.

Very helpful staff. Would recommend

Friendly Professionals taking care of business.

Fast Friendly Service!! Even Squeezed Me In On An Emergency Service!! Not To Mention Made Things Right When I Was Having Issues With My First Car! Special Thanks To Dan Franklin and Caleb Smith Located At Don Franklin Ford In Columbia!!!

Fast friendly service, keeps you informed about your vehicle while it’s being serviced.

Awesome people to deal with !! Caleb was our salesman from the Columbia KY lot . Caleb and his team went above and beyond to help us get in a new explore!! I would highly recommend dealing with don Franklin especially the one in Columbia Ky and ask for Caleb . The also have a awesome finance manager that will do everything he can to help you . Thanks again!!

Very good people to deal with Adam Capps is a very good salesman and Mark Shelton is working for Franklins now he is a great person . We have been trading with Franklins for years They are all great people

Great Service. Great Honest People.

I had an awesome experience trading with Don Franklin ford in Columbia, ky. My sales person, Ross, was helpful, very knowledgeable and courteous. Thanks for helping me find the perfect F150 for me. Ltaylor

I had a great experience with Don Franklin Ford of Columbia, Adam was very nice and more than willing to help with any questions I had while making my purchase and even after. Highly recommended!!

Friendly sales associates who are willing to answer all questions. My family has purchased 3 vehicles from Don Franklin in the past year due to customer service, selection of products, free home delivery, and quality of products! Service department picks my car up while I’m at work and returns it before the end of my work day. Oil changes, tire rotation, and normal vehicle maintenance couldn’t be any easier.

Good quality products and great service too!

Always help me out even on a Sunday before

We bought a SUV for our son. It had been in a wreck but the salesman assured us it had been completely redone and was in great shape. Less than two years later, the paint on the hood began to peel and now there is rust showing through. We took it to a local company to get an estimate to fix but the work this dealership had done was so bad, it now costs more to fix than what the vehicle is worth. Do not buy any vehicles that they have worked on, their repair shop does horribly shoddy work.